Refund policy
U.S.-ONLY RETURN AND REFUND POLICY
We accept eligible return requests within 30 days after delivery. This policy applies to orders shipped within the United States only.
HOW TO REQUEST A RETURN
Before sending anything back, contact support@mynookandnest.com with your order number, the item(s) involved, the reason for the request, and clear photos or video where relevant. For damaged packages, include photos of the product, shipping box, packing materials, and shipping label. We will review the request and provide written return authorization and instructions if the return is approved.
Do not send products to a supplier, manufacturer, carrier, warehouse, or any address shown on a parcel unless Nook & Nest gives you written instructions. Unauthorized returns may be refused and may not be eligible for a refund.
ELIGIBLE REASONS
We will review requests for items that arrive damaged, defective, materially different from the product description, or incorrect. Report delivery damage or an incorrect item as soon as possible, preferably within 48 hours of delivery, so we can work with the carrier or fulfillment partner.
CHANGE-OF-MIND RETURNS
A change-of-mind, wrong-size, or incorrect-selection return may be approved at our discretion and is subject to the product being unused, unwashed, unaltered, and in its original packaging with all tags and accessories. The customer is responsible for approved return shipping and any non-refundable shipping charges, where permitted by law. Some products may not be eligible for change-of-mind returns.
CONDITION REQUIREMENTS
Returned items must be unused and in the same condition received, with original packaging, tags, manuals, accessories, and proof of purchase. We may reduce or deny a refund for items that are used, worn, altered, incomplete, damaged after delivery, or missing original packaging.
NON-RETURNABLE ITEMS
Unless required by law, returns are not accepted for perishable goods, custom or personalized products, personal-care or hygiene items, hazardous materials, flammable liquids or gases, gift cards, digital products once delivered, or items marked final sale.
EXCHANGES AND REPLACEMENTS
We do not guarantee exchanges. If an item is defective, damaged, or incorrect, we may offer a replacement, store credit, or refund after review. If a replacement is approved, we will provide the next steps.
REFUND PROCESS
After an authorized return is received and inspected, we will email you with the approval or denial decision. Approved refunds are issued to the original payment method, generally within 10 business days after approval. Your bank or card issuer may require additional processing time. Original shipping charges are generally non-refundable unless the return is due to our error, a defective item, or damage in transit.
DELIVERY PROBLEMS
If tracking shows delivered but you cannot locate the package, check with household members, neighbors, building management, and the carrier. Contact us promptly so we can help investigate. We are not responsible for delays or loss caused by an incorrect address supplied at checkout, refused or unclaimed packages, or events outside our reasonable control.
U.S. FULFILLMENT CONTACT
Orders are fulfilled from our primary U.S. warehouse:
JH Global Warehouse INC
20 Haypress Road, Suite 306
Cranbury, NJ 08512, United States
Phone: +1 909-586-2127
CONTACT
For return authorization or refund questions, contact support@mynookandnest.com. Please include your order number in every message.