Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Return authorization is required. To start a return, please contact us through our Contact page. Do not send an item back to the supplier, manufacturer, the address shown on the parcel, or any other location without written authorization from Nook & Nest.

If your return is approved, we will provide the correct return address and instructions for the applicable supplier or fulfillment location. Items sent without prior authorization may not be accepted or refunded.

Return shipping costs depend on the reason for the return. If the item is defective, damaged, or incorrect, contact us promptly with photos of the product and packaging so we can review the issue and provide the appropriate resolution. For change-of-mind returns, the customer may be responsible for return shipping and any non-refundable shipping costs, where permitted by law.

Damages and issues

Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or incorrect. Include clear photos of the item, packaging, and shipping label so we can evaluate the issue.

Exceptions and non-returnable items

Certain items cannot be returned, including perishable goods, custom or personalized products, personal-care goods, hazardous materials, flammable liquids or gases, gift cards, and items marked final sale. Contact us if you have questions about a specific product.

Exchanges

The fastest way to receive a replacement is to request a return authorization. Once the return is approved, follow the instructions provided and place a separate order for the replacement item when appropriate.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable law. The item must be unused or unworn, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you after the authorized return has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed after we approved your refund, please contact us through our Contact page.