Shipping policy
U.S.-ONLY SHIPPING POLICY
We ship physical products only to addresses within the United States. We do not offer international shipping.
ONLINE-ONLY STORE AND FULFILLMENT
Nook & Nest is a 100% online store and does not operate a customer-facing physical storefront. Orders placed through this website are fulfilled by established U.S.-based logistics partners and may be dispatched in separate packages when products come from different fulfillment partners.
For website orders, our primary U.S. fulfillment partner is:
JH Global Warehouse INC
20 Haypress Road, Suite 306
Cranbury, NJ 08512, United States
Phone: +1 909-586-2127
The fulfillment location may vary by product and inventory availability. The warehouse used for an individual order is the actual dispatch location.
SHIPPING COSTS
Free standard shipping applies to eligible orders of USD $75 or more. Orders below USD $75 are charged a $4.95 standard shipping fee, shown at checkout before payment.
PROCESSING AND DELIVERY ESTIMATES
Orders are generally delivered within 2–5 business days after processing. Delivery dates are estimates, not guarantees, and may be affected by carrier delays, weather, address issues, inventory changes, peak-season volume, or other events outside our reasonable control.
TRACKING AND DELIVERY ISSUES
Tracking information is sent by email when available. If tracking shows delivered but you cannot locate the package, check with household members, neighbors, building management, and the carrier, then contact support@mynookandnest.com with your order number and tracking details.
Customers are responsible for providing a complete and accurate U.S. delivery address. Delays, extra charges, loss, or return-to-sender issues caused by an incorrect address, refused package, or unclaimed package may be the customer’s responsibility.
RETURNS
All returns require written authorization and an approved return address. Do not send anything back before reading our Return and Refund Policy and receiving instructions from Nook & Nest.